문제 해결

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장치 사용 중 발생할 수 있는 문제에 대한 점검 사항과 기본 해결 방법을 제공합니다.

고장 신고 전 확인 사항

장치를 사용하는 도중 발생할 수 있는 예기치 않은 문제를 해결하는 데 도움이 되는 정보를 제공합니다.

Power

Q.The power is being supplied but the device does not operate.

• If the terminal and the bracket are far away from each other, the device may not operate due to the temper switch.
• Check the adaptor or the power cable.

PIN

Q.I lost my PIN.

• For a normal user PIN, request it from the administrator and enter it again.
• If you have lost the Admin PIN, contact the installation company.

Q.I entered my PIN and pressed the OK button, but I still cannot open the door.

• Check if you have entered the registered PIN correctly.
• Check if you have changed the PIN recently.
• If you cannot remember the PIN, request it from the administrator and enter it again.

Fingerprint

Q.The fingerprint has been enrolled but fingerprint authentication cannot be done smoothly and errors occur frequently.

• Check How to enroll a fingerprint and enroll the fingerprint again.
• If your fingerprint has a cut, the device may recognize your fingerprint as someone else\'s fingerprint.
• If there are a large number of enrolled fingerprints, change Matching Timeout and try again.
• The authentication rate may vary for each fingerprint due to different characteristics. Enroll the fingerprint of another finger.

Q.Suddenly fingerprint authentication cannot be done.

• Check if the finger or the fingerprint sensor is smeared with sweat, water or dust, and wipe the finger or the fingerprint sensor clean.
• Wipe your finger and the fingerprint sensor with a dry towel and then try again.
• If the fingerprint of your finger is too dry, blow on the fingerprint and then try again.

Q.The fingerprint sensor does not turn on.

• When Sensor Mode is set to Auto On, the sensor will only turn on when you place finger on the fingerprint sensor. If you want to keep the fingerprint sensor on, go to AUTH → Fingerprint → Sensor Mode and then select Always On.

Door lock

Q.The door cannot be locked when I close the door.

• The electric lock may be malfunctioning. Have an inspection through the installation company.

Time

Q.Suddenly the time has become incorrect.

• The device is equipped with a built-in battery but if power is not supplied for a long time, the built-in battery may die, causing the time to become incorrect. You can correct the time by referring to Date & Time.

Admin access

Q.I lost my Admin PIN, so I cannot access the Admin mode.

• The administrator grants an access permission in the device, so only the administrator can access the Admin menu.
• If you have lost the Admin PIN, contact the installation company.

Master Admin

Q.After upgrading the firmware on existing devices, the Master Admin setting does not appear.

• Devices upgraded with firmware from existing devices do not support master administrator configuration. You can enhance device security by strengthening the permissions of all administrators through the Admin 2-Step Authentication option. For more detailed information, refer to Admin 2-step Authentication.