Getting Started

Provides initial procedures for getting started with the device.

Components

BioStation 3	Wall Bracket	Drilling Template	Quick Guide	Connection Cables
Diode	120 Ω Resistor	PVC Anchors x2	Fixing Screws x2	Bracket Fixing Screw (Star Shaped)

Info

• Components may vary according to the installation environment.

• When assembling the product with the bracket, you can use the included bracket fixing screw (Star Shaped) instead of the product fixing screw for enhanced security.

Name and function of each part

• Microphone: Transmits the voice of the user when the interphone is connected.

  • Covering or blocking the microphone may interfere with voice transmission.

• Infrared Camera: Capture the infrared face image.

• Visual Camera: Capture an actual face image.

• Display: Provides a UI for operation.

• RF card and mobile access card authentication unit: Part to scan a RFID card or mobile access card for entrance.

• LED Indicator: Indicates the operational status of the device with the color of the LED.

  • Green: Authentication success.

  • Red: Authentication failure.

  • Blue: Normal operation.

  • Blue/Green blinking:

    • When setting DHCP to use, unable to retrieve IP address.

    • When in Slave mode, the connection to the master device is disconnected.

  • Red/Purple blinking: Device is locked.

  • Yellow blinking: Waiting for input.

• Speaker: Delivers sound.

• Ethernet: Connect the Ethernet cable.

• Input (5-pin): Connect the input cable.

• USB Expansion Port (5-pin): Connect other accessory products.

• Wiegand Output (4-pin): Connect the Wiegand Output cable.

• Wiegand Input (4-pin): Connect the Wiegand Input cable.

• RS-485 (4-pin): Connect the RS-485 cable.

• Relay (3-pin): Connect the Relay cable.

• Power Supply (2-pin): Connects the power supply cable.

• USB (Type-C) Memory Slot: Connects the USB memory.

Cables and connectors

Power

Pin	Name	Color
1	PWR +VDC	Red (White stripe)
2	PWR GND	Black (White stripe)

Relay

Pin	Name	Color
1	RLY NO	White
2	RLY COM	Blue
3	RLY NC	Orange

RS-485

Pin	Name	Color
1	485 TRXP	Blue
2	485 TRXN	Yellow
3	485 GND	Black
4	SH GND	Gray

Input

Pin	Name	Color
1	INPUT0	Red
2	INPUT1	Yellow
3	INPUT2	Orange
4	INPUT GND	Black
5	SH GND	Gray

Wiegand input

Pin	Name	Color
1	WG D0	Green
2	WG D1	White
3	WG GND	Black
4	SH GND	Gray

Wiegand output

Pin	Name	Color
1	WG D0	Green
2	WG D1	White
3	WG GND	Black
4	SH GND	Gray

Set Up Master Administrator CE model only

The Master Admin feature enhances the overall admin privileges of the device to improve device security and prevent unauthorized access and configuration changes. This feature applies only to CE products for the EU region, and Master Administrator enrollment is required on CE products. Only the enrolled master administrator can access the administrator menu and change device settings.

Info

• This feature is a required policy introduced to enhance security for CE products in the EU region, and it is not supported on Global (Non-CE) products.

• The master admin cannot delete directly and will be deleted only during Factory Default.

Master administrator support policy CE products vs Global (Non-CE) products

The Master Admin feature is activated only on CE products with a label that has the CE mark.

Use the sticker on the back label to identify CE products and Global (Non-CE) products. The feature works differently as follows.

• CE products: CE mark present

• Global (Non-CE) products: CE mark absent

Category	CE products	Global (Non-CE) products
Master Admin	Enabled (cannot be disabled)	Not supported
Admin 2-step Authentication	Required	Not supported
Minimum PIN length	At least 8 digits	At least 4 digits

When connected to BioStar X (or BioStar 2), the Master Admin setting changes based on device support, and the enablement of the Admin 2-step Authentication menu syncs automatically.

Behavior Logic During Firmware Upgrade

When you upgrade the firmware of an existing device, support for Master Admin and Admin 2-step Authentication can vary based on the combination of the version before upgrade and the target version.

Contact Suprema Global Technical Support Team for detailed version support availability.

Enroll master administrator on a new device

On a new device for CE products, you must enroll Master Admin from the start. If you do not enroll it, device use is restricted.

Info

• At first boot, the Master Admin enrollment screen appears. If you do not complete enrollment, you cannot move to the next screen.

• Even if you connect to BioStar X (or BioStar 2) and assign a device-wide administrator, you must enroll Master Admin directly on the device to use all features.

• New devices cannot perform firmware downgrades.

1. When the new device is booted for the first time, the Master Admin registration screen will appear.

   

2. According to EU security policy, Master Admin must enroll credentials of at least two types. Select and enroll two desired credentials.

   

   The credentials that can be enrolled for Master Admin are as follows.

   Credential type	Number of enrollments	Conditions
   Card	Up to 4	Supports only CSN and Wiegand types Duplicate enrollment within the same type is not allowed
   Face	Up to 2	Enroll only on devices with the same algorithm
   Fingerprint	Up to 2	-
   PIN	1	At least 8 digits long (CE regulation applies)

   Enrollment conditions

   • You must enroll at least two types of credentials.

   • All credentials supported by the device can be used as authentication means.

3. After enrolling two or more types of credentials, press the Complete button to complete the registration of Master Admin.

   

Additional Information

• When enrolling PIN through BioStar software

  Global (Non-CE) products that do not support the master administrator can enroll a PIN of at least 4 digits directly on the device. However, when enrolling users through BioStar X (or BioStar 2), the following versions require a PIN with at least 8 digits.

  • BioStar 2 v2.9.11 or later

  • BioStar X v1.0.0 to v1.0.2

  Users enrolled with a 4-digit PIN in the versions above cannot be assigned as device administrators.

• Manual Device Hash Key Change

  When manually changing the device hash key, a warning message will indicate that Master Admin PINs will be deleted. Please confirm the message before proceeding.

• RS-485 Biometric Image Transmission Restriction

  Biometric credential images are not transmitted over RS-485 communication, so substitute images appear when viewing the registered Master Admin face on slave devices.

Correct face enrollment and authentication method

Cautions for enrolling a faces

• Keep the distance between the device and your face at 60-100 cm when enrolling your face.

• Do not change your face expression.

• Do not wear masks, hats, or eye patches.

• Do not enroll a face wearing a mask. It may increase the False Acceptance Rate (FAR) if both faces with and without a mask are enrolled.

• Do not raise head up or lower head.

• Do not wear thick makeup.

• Do not close your eyes.

• Make sure that both of your shoulders correctly appear on the screen.

• Stand still and enroll your face by staring at the screen.

• Be careful not to display two faces on the screen. Enroll one person at a time.

• If you do not follow the instructions on the screen, the face enrollment may take longer or may fail.

Cautions for authenticating a face

• Ensure that the face appears in the center of the device’s screen. When the guideline is displayed, follow the instructions shown on the screen to authenticate the face.

• If a part of the face is covered with a hat, a mask, an eye patch, or sunglasses authentication may fail. Do not cover the face; allow the device to recognize both the eyebrows and the face.

• Authenticate at a location 60~100 cm away from the device.

• Make sure that both of your shoulders correctly appear on the screen. Authentication may fail if your shoulders are not at the same height. Stand still, and then authenticate your face.

Note for QR code usage and device license

How to scan a QR code

You can issue a QR code to a user and use it as an authentication method. Scan the QR code properly by following the instructions on the screen to increase the recognition rate.

• Keep the distance between the device's camera and the QR code at 30~40 cm.

• Position the QR code in the center of the scan screen of the device.

• When authenticating with the QR code downloaded to your smartphone, adjust the brightness of your smartphone so that the device can read the QR code clearly.

Notes for device license

• Using the QR Code authentication requires a separate device license. Contact the place of purchase to issue a device license.

• The device license file is an encrypted file and cannot be modified arbitrarily.

• Device licenses are issued based on device ID. If the device ID is changed in an unusual way, the warranty service for the license is not provided.