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Troubleshooting

This document provides information to solve unexpected issues that you may encounter when using the device.

Check items before reporting a malfunction​

This document provides information to solve unexpected issues that you may encounter when using the device.

Power​

Q.The power is being supplied but the device does not operate.
  • If the terminal and the bracket are far away from each other, the device may not operate due to the temper switch.
  • Check the adaptor or the power cable.

PIN​

Q.I lost my PIN.
  • For a normal user PIN, request it from the administrator and enter it again.
  • If you have lost the Admin PIN, contact the installation company.
Q.I entered my PIN and pressed the OK button, but I still cannot open the door.
  • Check if you have entered the registered PIN correctly.
  • Check if you have changed the PIN recently.
  • If you cannot remember the PIN, request it from the administrator and enter it again.

Face​

Q.The face has been registered but face authentication cannot be done smoothly, and errors occur frequently.
Q.Face authentication has suddenly stopped working.
Q.The thermal camera fails to measure temperature.
  • Check if the thermal camera is properly connected to the terminal.
  • Measure the temperature again without covering your forehead. If the problem persists, contact the installation company.
Q.The thermal camera measures lower temperature than actual temperature.
  • If a user measures the temperature after being exposed to cold temperatures for a long time, the temperature may be measured lower than the actual temperature. Wait for 1 to 2 minutes indoors and try again. If the problem persists, contact the installation company.

Door lock​

Q.The door cannot be locked when I close the door.
  • The electric lock may be malfunctioning. Have an inspection through the installation company.

Time​

Q.Suddenly the time has become incorrect.
  • The device is equipped with a built-in battery but if power is not supplied for a long time, the built-in battery may die, causing the time to become incorrect. You can correct the time by referring to Date & Time.

Admin access​

Q.I lost my Admin PIN, so I cannot access the Admin mode.
  • The administrator grants an access permission in the device, so only the administrator can access the Admin menu.
  • If you have lost the Admin PIN, contact the installation company.
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