Set Up User Tracking Events
Create user tracking events to detect entry into restricted areas. Optionally add face areas to prioritize face tracking in specific zones; registered users are automatically identified.
When to use this?
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Monitor entry and exit of employees or customers registered to the entry area.
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Monitor access to secure areas (meeting rooms, storage).
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Track customer flow into specific store corners (new products, event zones).
Create people tracking events
Create user tracking events to track people's movement in real time in Live View. Additionally, setting face areas recognizes registered users and identifies who moved.
Start event creation
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Click the AI&Rule menu in the upper-left corner of the screen.
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Click AI Analysis on the left sidebar.
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Click + Add at the top right of the screen.
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Click People Tracking in the Select AI Analysis Type window.
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When the Notice and Consent for Activation of Vionyx Facial Recognition Function pop-up appears, review the details, select the consent checkbox, and click Agree and Activate Facial Recognition.
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To use the Facial Authentication feature, comply with local regulations. Cannot proceed without consent.
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The Notice and Consent for Activation of Vionyx Facial Recognition Function popup appears only once. Subsequent AI event creation assumes consent.
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Complete the necessary settings in the right People Tracking panel.
Set event name
Enter the AI event name in the Name input field. The name can be up to 64 characters long.
Entry area settings
Define the entry area to track. The camera detects entries and exits in the configured area. Set at least one virtual line. Click + Add to add up to 10. A yellow box appears in Live view. Drag the corners or points with the mouse to adjust the shape. Drag the center to move the line.
- Name: Edit the entry area name. Assign a clear, descriptive name. The entry area name appears on mouse hover in Live view.
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Click to reset the shape and size of the configured entry area.
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Click to delete an added entry area.
Face area settings (optional)
Define the area for face detection. When set, the system prioritizes face tracking in that area. Set the face area to include the entry area. If the face area does not include the entry area, the camera cannot recognize faces. Click + Add to add up to 10 face areas. A blue box appears in Live View; drag corners or points to adjust the shape. Drag the center to move the line.
- Name: Edit the face area's name. Assign a clear, descriptive name. The face area name appears on hover in Live View.
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Enrolled users are automatically identified in the Live menu and shown by name. Unenrolled users appear as Unknown Face.
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Click to reset the configured face area's shape and size.
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Click to delete an added face area.
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In camera settings, if you use the Adaptive AE mode option, configure it so that the face area includes the position where a person would actually stand or pass by and their face is clearly visible.
Person detection settings (optional)
In the Detection section, select the area where the camera detects people. Narrow the detection area as needed to reduce false detections in irrelevant areas (hallway ends, windows, reflective surfaces, etc.).
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All Area: Default. Detects people across the entire screen. Available regardless of whether face areas are set.
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Designated Area: Detects people only within the area you specify. Available only when no face area is set. Set at least one virtual line. Click + Add to add up to 10. A purple box appears in the live view; drag its corners or points with the mouse to adjust it to the desired shape. Drag the center to move the line.
- Name: Edit the name of the person detection area.
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Face Area Only: Detects people only within the face area. Available only when a face area is set.
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Adding a face area while Designated Area is selected opens the Notice pop-up. Click OK to clear the designated detection area and switch to Face Area Only.
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Deleting all face areas while Face Area Only is selected automatically switches to All Area.
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In camera settings, when you use the Adaptive AE mode option, narrow the range to Designated Area or Face Area Only. Keep screens, photos, or posters with faces out of the detection area.
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Click to initialize the shape and size of the person detection area.
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Click to delete the added person detection area.
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Firmware version 1.1.0 or later supports this feature.
Set event trigger conditions and event count settings
In the Option section, set the event trigger conditions and event count.
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Event Condition: Select the action that triggers an event. Optionally, select both Entry and Exit.
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Every Delay: Set the minimum duration to treat as an event. An event occurs only when the detection state lasts longer than the set time. It can be set up to a maximum of 60 seconds.
If too many events occur, increase the Every Delay value. Motion detected for less than the set time is not treated as an event, reducing unnecessary events.
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Event Count: Set to On to count the number of times people enter or exit the entry area. The system counts entries and exits separately. If multiple entry areas exist, it counts each area separately.
The system counts only the options selected under Event Condition. For example, if only Entry is selected, only entries appear as events, and the system records them in logs.
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All Event Count Reset: Set to On to initialize event counts for all entry areas daily at the specified time. The system initializes event counts for all entry areas at the time set in Reset Time.
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If you set Event Count to On, Live menu will display Count : N for each entry area on the video. Click the button and select Count Reset to initialize the event count manually.
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Support for event count options is included in firmware version 1.1.0 or later.
Save settings
After completing all settings, click Create in the top right. The interface returns to the previous screen, and the new AI event is added to the list.
Check in Live
Click the Live menu at the top left of the screen. Confirm the 
icon at the top right of the camera feed is on. The configured entry and face areas appear as overlays on the video. An event triggers whenever a person enters or exits an entry area. If face areas are set, the camera detects faces there; registered users are automatically identified, and their names appear.
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Unenrolled users appear as Unknown Face. Registered users appear with their names.
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If the camera fails to recognize faces, enable the Min Face Size Visualize option. Alternatively, enlarge the face area or adjust the camera position.
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Poor lighting or backlight may prevent the camera from detecting faces. Improve area lighting or adjust the camera position and angle so faces are clearly visible.
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Faces must face the camera to be detected. Profile or rear views may not be detected.
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If no events occur in the entry area, verify that the face area includes it.