View System Logs
View and manage logs for camera user access, event occurrences, AI analysis, and system operations. In the web interface, filter logs by category, level, and actor. Export logs as CSV or download encrypted device logs for detailed analysis.
Check logs in the following situations.
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To check who accessed the camera and when
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To track when a specific event occurred
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To check major system operations such as boot and reboot
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To review access records for security monitoring
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To collect system logs for troubleshooting
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When you need to distinguish actions executed by an administrator or operator from actions executed automatically by the camera
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Logs are retained automatically according to the device's memory size.
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Each log type is retained for approximately 1 month.
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When memory is full, the oldest logs are deleted automatically.
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Only administrators and operators with read/write permission can use the Logs menu. However, only administrators can view System logs.
View logs
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Click the System menu in the upper-left corner of the screen.
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Click Logs on the left sidebar. View all logs.
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Select criteria in All Logs, All Levels, All Types, and All Actors at the upper left of the log list. Use them to filter logs by category, level, type, and actor.
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Click at the top of the log list to filter logs based on the selected criteria.
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To view logs for a specific period, click the date and time input fields. When the calendar and time picker appear, select the desired start date and time. Set the end date and time the same way.
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Scroll down the list to refresh it and keep viewing older logs.
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For more information about log types, see System Log Types.
Log types
Logs are categorized as follows.
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AI Analysis: View event records related to AI analysis.
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Access: View records related to user access and accounts, such as login, logout, and account creation.
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Event: Records of event occurrences, Webhook sends, and rule executions.
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System: Records of system operations such as boot, reboot, and initialization. This log is viewable by administrators only.
Select Download to download the device's encrypted log file. For more information, see #downloadDeviceLogs.
Log levels
Logs are categorized by the following levels.
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Info: View general informational message logs.
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Warning: View warning message logs.
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Error: View error message logs.
Actors
The entity that generates a log is called an actor. Actors are categorized as follows.
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User: An administrator or operator who executes tasks directly in the web interface.
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System: A camera that executes tasks automatically based on AI rules and schedules.
Export logs
Download logs in CSV format for external analysis or archiving.
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Click the System menu in the upper-left corner of the screen.
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Click Logs on the left sidebar.
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Select criteria for the logs to export in All Logs, All Levels, All Types, and All Actors at the upper left of the log list. Set a search period to export logs for a specific time range. The CSV file reflects the selected criteria and period.
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Click CSV Export at the top right of the screen.
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When the CSV Export popup appears, select the language to export.
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Click OK.
Download the log list as a CSV file.
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CSV filename format:
system-logs-YYYYMMDD_HHMMSS.csv.Example: system-logs-20240326_153000.csv
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The file is saved to the browser's default download folder or to a user-selected location.
Log retention and management
Automatic log deletion
When the camera's memory is full, the oldest logs are deleted automatically.
| Log category | Retention period |
|---|---|
| AI Analysis | Approximately one month |
| Access | Approximately one month |
| Event | Approximately one month |
| System | Approximately one month |
How to retain important logs
To retain important logs long-term, follow these steps:
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Export logs to CSV regularly.
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Store exported files on external storage (NAS, cloud storage, etc.).
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Include the export date and log period in the file.
Device log download
Download log files stored on the device in encrypted form. Device logs are detailed log files that include all events and operational records generated by the camera system. The file is encrypted to keep it secure, and provide it to Suprema Global Technical Support Team when needed for troubleshooting.
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Click the System menu in the upper-left corner of the screen.
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Click Logs on the left sidebar.
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Select Download in All Logs at the upper left of the log list.
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To download logs for a specific actor, select an actor in All Actors. If no actor is selected, the system downloads logs for all actors. For more information on actors, see #logActors.
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Click Download at the upper right of the log list.
Download the device log file locally. The file name uses the format device_logs_{device-serial-number}_YYYYMMDDTHHMMSS.zip.enc.
Example: device_logs_1234567890_20240326T153000.zip.enc