문제 해결

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장치 사용 중 발생할 수 있는 문제에 대한 점검 사항과 기본 해결 방법을 제공합니다.

고장 신고 전 확인 사항

장치를 사용하는 도중 발생할 수 있는 예기치 않은 문제를 해결하는 데 도움이 되는 정보를 제공합니다.

Power

Q.The power is being supplied but the device does not operate.

• If the terminal and the bracket are far away from each other, the device may not operate due to the temper switch.
• Check the adaptor or the power cable.

PIN

Q.I lost my PIN.

• For a normal user PIN, request it from the administrator and enter it again.
• If you have lost the Admin PIN, contact the installation company.

Q.I entered my PIN and pressed the OK button, but I still cannot open the door.

• Check if you have entered the registered PIN correctly.
• Check if you have changed the PIN recently.
• If you cannot remember the PIN, request it from the administrator and enter it again.

QR/바코드

Q.QR/바코드 인식이 잘 되지 않습니다.

• Refer to How to scan a QR/Barcode and try again.
• XS2-QDPB, XS2-QAPB: Place the guide beam at the center of the QR code.
• XS2-DPB, XS2-APB: Position the QR/Barcode in the center of the scan screen of the device.
• Adjust the brightness of your smartphone so that the device can read the QR/Barcode clearly and try again.
• If the problem persists, contact the administrator who issued the QR/Barcode.

Door lock

Q.The door cannot be locked when I close the door.

• The electric lock may be malfunctioning. Have an inspection through the installation company.

Time

Q.Suddenly the time has become incorrect.

• The device is equipped with a built-in battery but if power is not supplied for a long time, the built-in battery may die, causing the time to become incorrect. You can correct the time by referring to Date & Time.

Admin access

Q.I lost my Admin PIN, so I cannot access the Admin mode.

• The administrator grants an access permission in the device, so only the administrator can access the Admin menu.
• If you have lost the Admin PIN, contact the installation company.

Master Admin

Q.After upgrading the firmware on existing devices, the Master Admin setting does not appear.

• Devices upgraded with firmware from existing devices do not support master administrator configuration. You can enhance device security by strengthening the permissions of all administrators through the Admin 2-Step Authentication option. For more detailed information, refer to Admin 2-step Authentication.