Last updated | Nov 2, 2026

Installation

Recommended System Architecture

Info

• Recommend using dedicated server for Plugin per 100 biometric devices.

• Only one Extractor Plugin per Main Directory.

Server Recommendation & System Requirements

Standalone Devices

Category	Item	0-20 devices	Up to 100 devices	100+ devices
Recommendation		Existing server may be used (subject to resource review)	Dedicated plugin server recommended	Additional plugin server required
System Requirement	OS	Microsoft Windows 10 or later (64-bit)
	CPU	-	8 Core or higher	Consult required
	RAM	-	32 GB or higher	Consult required
	Communication	Supports TCP/IP between servers, clients, and devices. Supports DHCP or Static IP address. Supports network configuration. Supports Network Time Protocol (NTP). Supports HTTPS (SSL) between client (web browser) and platform.

CS40

Category	Item	Maximum	Remarks
Device Capacity	CS40 per server	Up to 60	Based on a server specification of 8 CPU cores and 32 GB RAM
	CS40 per Cloud link	Up to 30	-
	Slave devices per CS40	Up to 8	When using DM20 or DI24: Up to 4
System Requirement	OS	Microsoft Windows 10 or later (64-bit)
	CPU	8 Core or higher
	RAM	32 GB or higher
	Communication	Supports TCP/IP between servers, clients, and devices. Supports DHCP or Static IP address. Supports network configuration. Supports Network Time Protocol (NTP). Supports HTTPS (SSL) between client (web browser) and platform.

Caution

For stable operation, Suprema recommends using dedicated server for the Suprema Plugins.

Please refer to the server specifications below.

Prerequisites

Server Specification

Suprema recommends using a dedicated server for the Suprema Plugin to ensure stable operation.

• Recommended specification: CPU 8 Core / RAM 32 GB or higher

  Deployment Scale	Recommendation
  0-20 devices	Installation on an existing server may be possible, but server specification and resource review are required.
  Up to 100 devices	Dedicated Plugin server recommended.
  More than 100 devices	Additional plugin server recommended.

Synergis cloud link

1. Enabling RIO Protocol.

   https://[IP Address of Cloud link]/Features/DuiRIO/Enabled/Set?value=true

2. Recommended and Max. Device connection.

   No. of Users	Recommended Devices per one Cloud link	Max. Possible devices
   20,000 +	Up to 40	Not recommended
   Below 10,000	Up to 50	Up to 64

   Caution

   • Dedicated Cloud Links for Suprema devices are required.

   • Connecting devices other than Suprema products to the Cloud Link is not recommended.

Database

• Plugin Database (Device & Extractor) is automatically created in same SQL server of Directory.

  • Admin can modify the database installation location.

  • Supports backup/restore.

• SQL account needs below authority.

  • Server roles: db_creator, processadmin, public

  • Database roles: db_backupoperator, db_datareader, db_datawriter, public

Fingerprint enrollment device

To use a USB-type fingerprint enrollment device, a separate driver installation is required.

Please contact the Suprema Partner Business Team for assistance.

Plugin Installation

1. Run the installation file (setup.exe) as an administrator.

   

2. Click Next.

   

3. Set the path where Suprema Plugin will be installed, then click Next.

   

4. If the installation is ready, click Next.

   

5. The installation will begin. Please wait until it completes successfully.

   

6. Once the installation is complete, a command prompt window will appear. Press any key to close the window.

   

7. Click Close button.

   

8. Press Any Key to complete.

   

Added Suprema Plugin in Genetec Config Tool

1. Run the Genetec Config Tool.

   

2. Click the Plugins under Tasks.

   

3. Click Add an entity under the Plugins screen, then select Plugin from the list.

   

4. In Select plugin type, select Suprema Extractor Plugin and click Next.

   

5. Enter the Entity name and Entity description, then click Next.

   

   Info

   The Entity description is optional.

6. Verify the information and click Create.

   

7. The Suprema Extractor Plugin will be created. Click Close.

   

8. Click Add an entity under Plugins screen, then select Plugin from the list.

   

9. In Select plugin type, select Suprema Device Plugin and click Next.

   

10. Enter the Entity name and Entity description, then click Next.

    

    Info

    The Entity description is optional.

11. Verify the information and click Create.

    

12. The Suprema Device Plugin will be created. Click Close.

    

13. The addition of the Suprema Plugin is complete.